Gerald Kia of Naperville

"New Benchmark for Car Sales People"

"Thanks again for going the extra mile.  You've set a new bench mark for car sales people!  We won't hesitate to send business your way if we ever get te chance."

Lynette, Stee, Colin and Luke

"Professional"

"Sandy Jackson's professionalism and help in executing this transaction was very impressive and we would shop again at Gerald Auto if our family needs another car.  Thank you again."

Khaled S.

"Thank You For Being Exceptional"

"Just a note to tell you thank you.  I live in Schaumburg, Illinois and have the opportunity to purchase cars close to home, however, I recently purchased a vehicle from your company on 12/31/2010.  I purchased my first car from you in April 2010.  Why did I come back to Gerald?  The answer is simple, I like doing business with Gerald.--it is worth the 25 mile drive.   My initial experience was exceptional and my second buying experience was the same.  Once again, you are fortunate to have not good but excellent people working with you.  You'll never get a better sales manager than Mark Phillips.  He is the mover and shaker within your dealership.  Your sales team is well trained in customer service.  Kudos to Sandy Jackson and Bill.  Your service department is exceptional.  Adam Vandiver shows the same enthusiasm and concern that permeates the sales floor.  Your mechanics are top notch.  I should be doing commercials for you since I am on my third.  Your working atmosphere should be an example for all dealerships.  The bottom line is that you folks do it right in a tough business.    Keep on excelling.."

William,Schaumburg

"You are the Reason I will Keep Coming Back"

"Thank you so very much for taking such excellent care of my vehicle, as well as me. You definitely are the reason I will keep coming back. "

Dave

"Unsurpassed in the Industry"

"I have purchased many cars over the years and I must say that purchasing a car from Gerald was a good experience.  The professionalism of my sales person, Sandy Jackson, Adam Vandiver (service) and your Sales Manager Mark are unsurpassed in the industry.  Mark has made me feel like a valued customer by going the extra mile and giving me a loaner car when needed.  Customer Service is the name of the game and you folks have it.  Adam's  cheerful attitude comes across as real.  He does an excellent service for your company in a position which at times, most of the time, is a boiler seat.  You have given me a good feeling and I am sure to  many other customers also.  I have not hesitated to recommend Gerald of Naperville to my friends.  I thank all of you for your positive attitude, it shows.  You folks have something special, don't lose it."

Bill,Northbrook

"New 2010 Legacy"

Thank you so much for all your help last week with the purchase of our 2010 Legacy.  It was a great experience and your knowledge about the brand had us sold before the test drive.

Thanks to you we'll feel safe on the road with our new family!

Kelly, Adam, and Baby Johnny

"Gerald Places Cutomer Service Ahead of Profit"

"I am writing to thank Gerald and especially Kevin Celia and Adam Vandiver for the a decision that put customer loyalty above profit.  My relationship with Gerald began in 1993.  Right away, I recognized Kevin as a master technician.  Because of Kevin's integrity and relaible work, I purchased my next three new cars from Gerald.

It is nice to know that despite the tough exonomy, Gerald places customer service ahead of short-term profit.  And as a result of Adam's decision to help out a long term customer, you can count on my continued loyalty.  And as I told my barber last week, if a man has a good wife, a good barber and a good auto mechanic, he's got everything.  Well it looks like I've got everthing."

Timothy

"Your service and team members are outstanding"

"Thank you for taking the time to send me an email about my recent visit for service.  Your service and team members are outstanding.  Your employees are polite, courteous and helpful.  They treated me like a customer.  I am very pleased with your service and I will return to have all my service needs completed by your team.  Thank you again and I will be happy to complete a survey on behalf of you and your team.  Please continue to keep up the good work.  Please say a special thank you to Adam, (he will know why).  He is rock soiled and he needs a raise for working with my husband.

 

Thank you Adams and KUDOS to you!"

 

Theresa